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Welcome User, Helpdesk - 1800-2000-175 (10AM to 5.30PM IST)
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FAQ
Frequently Asked Questions - www.josalukkasonline.com
Merchandize
Is there any difference in the products available on josalukkasonline.com and at the retail stores?

All products being sold on josalukkasonline.com are exactly the same as that being sold in the brand's retail stores.



Can you arrange for the delivery of a product which is available in the retail store but not available online?

Currently, we can deliver only products which are available on the website.



How do I understand which size will fit me?

Please download our size chart which illustrates the range of sizes for different items.



How can I find a particular product that I am looking for?

You can directly search for the product on the website by using the search field provided at the top of every page. However, please note that certain products may not be available for online purchase or may be available in our retail stores.

How to make an Online Purchase
How should I place an order online?

Please follow these simple steps:

  • Select the piece of jewellery you want and click on 'Add to your Shopping Bag'
  • Click on 'Secure Checkout' if you have finalized your order, else 'Continue Shopping'
  • Enter your Email address and name on the Secure Checkout Screen and proceed to Billing and Shipping
  • Enter your shipping details and continue to the Payment Options
  • Select your Mode of Payment and Place the Order
  • You will receive an order confirmation email to the e-mail you provided while placing the order.
Can I order by phone?

Yes. Visit the website, select the design you want, and place an order by phone. Our Customer Delight Representative will help you place the order. Please contact them at 1800-2000-175



Will I get an order confirmation?

Yes. Your order confirmation will be sent to the e-mail you provide while placing your order.



How to Cancel an Order?

Please contact our Customer Delight Team at 1800 2000 175 to cancel your orders.



How do I track my order after it has been shipped?

Please log in to your josalukkas account and track your order in the 'Order History' section of your account.

Delivery
How much does it cost me to have a Josalukkasonline product delivered to my home?

Josalukkasonline provides free shipping on all items within India.



What is the estimated delivery time?

Our delivery date depends on the product that you select. Normally we deliver products with in 10 working days. These 10 working days do not include Saturdays, Sundays and other festive holidays.



How will the delivery be done?

We process the national delivery only through reputed insured couriers like Blue Dart. Please check if we deliver to your pincode. If there is no courier service available in your area, we do apologize for the inconvenience caused.



How safe is my product?

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Blue Dart. Please do not accept any package that has been tampered with.



Does Josalukkasonline deliver internationally?

Josalukkasonline doesn't deliver items internationally as yet, but we will do so very shortly!



Can I change my shipping address after I have placed an order?

If it is not shipped as yet, you can change the shipping address or else Josalukkasonline will coordinate with our courier partners to get your purchase delivered to the new address. Please contact our Customer Delight Team at 1800-2000-175. If your address cannot be changed because your jewellery is already in transit, we will reship it to your new address as soon as the consignment is returned to us.



Customer Delight

In case your queries are unanswered contact our 'Customer Delight' team at 1800 2000 175

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Jewellery Online shopping from Jos Alukkas

Jos Alukkas Jewellery has the distinction of being the first ISO 9001:2000 certified jewellery group in the world. It also showcases BIS certified, 916 hallmarked gold. It is this promise of premium quality that Jos Alukkas will now be offering its customers across India via its website, josalukkasonline.com.

Customers can be assured that the products sold on josalukkasonline.com are exactly the same as those being sold at Jos Alukkas’s retail stores. Shopping for jewellery on the website is almost as easy as shopping at the store. To search for products on the website, all you have to do is use the search field provided at the top of every page. The convenience of shopping whenever, wherever

A memorable shopping experience

Now Jos Alukkas jewellery is just a click away. So go ahead and choose from a wide variety of gold, silver, platinum and diamonds or indulge in pearls, rubies, emeralds, sapphires and topazes. Enjoy an easy, quick and secure online shopping experience on josalukkasonline.com. Undeniably, shopping for jewellery has never been so effortless!.

With love, from Jos Alukkas

With our online shopping facility, Jos Alukkas has thrown open a world of fabulous designs to jewellery connoisseurs across India. Easy to navigate, the site has a wide variety of jewellery from diamond and platinum to men’s jewellery to collections for children. When shopping with us, you can be assured of the best quality and workmanship in the products.

Everyone has a different jewellery dream; every occasion calls for something different. We, at Jos Alukkas, are constantly striving to bring you fresh designs that surpass your expectations. Come, browse through our numerous collections—you are sure to find just what you had in mind.