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Jos Alukkas Online
Jos Alukkas Online
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Return / Exchange Policy
Eligibility for Return:
- Merchandise can only be returned if it is damaged or defective.
- Returns must be requested within 7 days of delivery.
- Products must be unused, in original packaging, with unremoved tags and invoice.
How to Return:
- Call the helpdesk at 1800-212-4558 within 7 days (10:00 am - 5:30 pm IST, except Sundays).
- Returns are collected by courier, and the original invoice required.
Conditions:
- No returns after 7 days.
- Returns will not be accepted without the original invoice.
- Customers are required to share a packing video when returning the shipment to ensure proper packaging and compliance with our return policy.
- For hygiene reasons, altered products cannot be returned.
- Refunds will be initiated only after our QC check and satisfactory results.
Non-returnable Items:
- Custom Jewelry, special orders, Nose pin, Gold/Silver coins, Gift Cards, and customized products.
- Shipping and service charges will be deducted for returned orders.
Refund Process:
- Refunds are processed within 7 business days after the product is received.
- Refunds are issued to the original payment method.
- Credit card refunds may take longer due to the bank's processing time.
Important Notes:
- Always check packaging before accepting delivery. If damaged, refuse delivery and contact customer service immediately.
- For damaged items accepted, contact us within 7 days for assistance.
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shop from jos alukkas online. anytime. anywhereFind the best Gold & Diamond Jewellery with just a click. The Jos Alukkas online store brings you the latest Jewellery designs & gives the safest online Jewellery shopping platform. Trendy Jewellery, Antique Gold, Rose Gold, Diamond Jewellery, Platinum Jewellery… you get it all in just a click.
2025 Jos Alukkas Group. All rights reserved. The product/service names listed in this document are marks and/or registered marks of their respective owners and used under license. Unauthorized use strictly prohibited.
