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Helpdesk 1800-212-4558

(10AM to 5.30PM IST)

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We are happy to provide free shipping on all orders for delivery within India. We strive to deliver your order accurately, in good condition, and always on time. We currently deliver to select cities across India. Click here to check pin codes we deliver to.

Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.

We make our best efforts to deliver each item in your order within 7 business/ working days after you place your order. However in some cases, we may take longer to ship the order as we may have to produce /procure it. In the unlikely event that we are not able to deliver your order completely within 7 business/ working days of the order, we shall cancel the remaining unshipped part of the order, and send you an e-mail informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment or vide cheque.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, please refuse to accept the package, and call our all day helpdesk 1800 212 4558 (10:00 am to 7:00 pm Except Sunday) or click to chat on your screen or e-mail us at [email protected], mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. All shipments are fully-insured and require a signature confirmation from the recipient. Your order will only be shipped once your credit card number is approved by the issuing bank.

PLEASE NOTE: Recipient needs to keep a photo copy of any of the following national approved photo id proofs handy for receiving the delivery:

  • Pan card
  • Driving License
  • Passport
  • Voter identification card
  • Postal identification Card (Aadhar)

To ensure that your order arrives safely, the courier will require a signature from the recipient on delivery.

Our customer service may contact you for additional information if required. After your order is shipped, you may obtain a courier tracking number by logging in and checking the Order Info. You can track your shipment online on our shipping partner's website, as a registered user and click on the 'track order' tab and go to the specific order for which shipment has been done. There would be a docket number clicking on which the user would be redirected to shipping partner's website where the shipment details can be viewed.

ABOUT US

Jos Alukkas is a name to reckon in the jewellery industry. Designing jewellery in gold, diamond and platinum for over five decades, Jos Alukkas is the first ISO 9001:2000 certified jewellery group in the world showcasing BIS certified 916 hallmarked gold. The jewellery brand has become a trusted name in quality, innovative, trendy jewellery, with 40-plus showrooms and an online store too. We are committed to the quality and purity of the jewellery we craft.

Josalukkas group is now headed by Sri.A.V.Jose.His three sons,Sri.Varghese Alukka,Sri.Paul.j.Alukka and Sri.John Alukka are the managing Directors. They revolutionised the market with the innovative concept of the Gold supermarket.

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