• The validity of the Gift Voucher is 1 year from the date of issue.
• The Voucher code will be delivered to you via email to your registered email id within 24 hours of purchase.
• This Gift Voucher is redeemable at all Jos Alukkas stores in India. To redeem the voucher from our online store www.josalukkasonline.com, email to ecomsupport@alukasgroup.com or contact 8606083922 and we will assist you to redeem your voucher online.
• This gift vouchers can be used for the purchase of Gold/Diamond/Precious/Platinum /Silver ornaments except Gold Coin/Bar.
• The digital gift voucher can be redeemed at our entire showroom across India.
• This Gift Voucher cannot be exchanged for cash/gift card/credit.
• You can use multiple gift cards for a single transaction.

1. How do I buy/gift an e-Gift Voucher?

• Enter the name and email address of the person you want to send the e-Gift Voucher (e-GV) to.
• Enter the value of the voucher you would like to purchase. Then click 'Proceed To Pay.' Payment options will appear on the sidebar, where you can choose to pay via Credit Card / Debit Card / ATM Card / Netbanking. You can make changes to the value of the voucher at this point. To do so, click 'Edit'.
• Once the checkout process is complete, you will receive an email with the e-Gift Voucher details.

2. How do I use an e-Gift Voucher to make a purchase?

• Go to www.josalukkasonline.com and select the items you want to purchase
• When you are ready to checkout, click 'Proceed To Pay.' Here, you will have the option to 'Pay By e-Gift Voucher'. Select the option
• Enter your 16-digit voucher number and the corresponding 6-digit PIN number when prompted.
• If the amount of your e-Gift Voucher does not cover the total billing amount, you will be prompted to select an additional payment method

IMPORTANT: Funds will be deducted from your e-Gift Voucher at the time you place your order. In case of any adjustment or cancellation at a later stage, we will (re)issue funds as credit to your voucher.
 

3. Does my e-Gift Voucher expire?

• All e-Gift Vouchers expire 6 months from the date of issue.

4. Can I use promotional codes when paying with an e-Gift Voucher?

• Yes

5. Is there a limit on how many e-Gift Vouchers I can use per order?

• You can use a maximum of three e-Gift Vouchers per order.